LID SWM Planning and Design Guide:Privacy policy

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Site Traffic Monitoring

During every visit to our website, we will collect non-identifiable information by tracking Internet Protocol (IP) addresses on an aggregate basis. IP addresses do not track personal information about you but do allow us to monitor how our website is being used. This information is shared with our website providers to assist in improving our website.


When a user interacts with our website, “session cookies” are used to collect information anonymously and to track user patterns. They do not collect personal information, only a numeric identifier and the data collected is only available during the active session. We use this anonymous information to improve our website and provide seamless navigation.

Customer Complaints or Concerns

We have developed policies and procedures to respond to individual complaints and questions relating to privacy and the collection of personal customer information. If you have questions or concerns about your personal information, please contact us at:

  • Toronto and Region Conservation Authority or Conservation Foundation of Greater Toronto
  • Attn: Privacy Officer
  • 5 Shoreham Drive
  • Downsview, Ontario
  • M3N 1S4
  • phone 416-661-6600
  • fax 416-661-6898

We will investigate and attempt to resolve all complaints. We will respond to your inquiry within 30 days of the request. Please be advised that there will be a reasonable cost associated with your request.